It is, of course, annoying if you have a complaint about our services.
Nevertheless, we kindly ask you to pass on your complaint via the e-mail to our customer service.
This can be done by e-mail, regular mail and / or telephone.
Our customer service employees will review the complaint and try to solve the complaint to everyone's satisfaction.
Telephone: +31 (0) 77 79 20 000
E-mail: [email protected]
5916 PE VENLO
After receiving your complaint you will receive a confirmation of receipt.
We will answer your complaint within 14 days, if we need more time, we will notify you.
If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk to which we are affiliated.
From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found here. If the complaint is not yet dealt with elsewhere, you are free to deposit the complaint via the European Union platform.
We are always open to suggestions and will treat them with care to make our service even better. If you have any suggestions, we would like to receive them at [email protected].